Privacy Policy
Your Privacy is Important to Us
At Synergent Tech Solutions (“the Company,” “we,” “our,” or “us”), we prioritize the protection and security of your personal information. This Privacy Policy explains how we may collect, use, disclose, and safeguard personal information through our websites and offline interactions, such as during communications with our suppliers, customers, or at trade shows. Additionally, this Policy outlines your rights concerning your personal information and how you can contact us for more information or to exercise these rights. Please note that our internal privacy practices concerning employees and contractors are addressed in separate policies and fall outside the scope of this Privacy Policy.
Table of Contents:
- Information We Collect About You
- How We Collect Your Personal Information
- How We Use Your Personal Information
- Disclosure of Your Personal Information
- Data Security
- Retention Period
- Your Rights Concerning Your Personal Information
- Other Important Information
- California Information Sharing Disclosure
- Contact Us
1. Information We Collect About You
We collect and use various types of personal information depending on our relationship with you. Below are examples of the information we collect and the purpose behind it:
| Context | Categories of Information | Primary Purpose for Collection and Use |
|---|---|---|
| Commercial Information | Basic identification details (name, title, employer, email, phone number). | Legitimate interest in managing business operations such as projects, services, billing, and fulfilling contracts. |
| Client Information | Client and their employee contact details. | Legitimate interest in business administration (projects, services, billing). |
| Cookies & First Party Tracking | Data about your website interactions, including links clicked, device information, and browser details. | Legitimate interest in optimizing website performance, functionality, and fraud detection. |
| Cookies & Third Party Tracking | Internet activity, device identifiers, IP addresses, mobile ad IDs. | Legitimate interest in targeted advertising. |
| CCTV & Photographs | Images captured by CCTV during site visits. | Legitimate interest in protecting premises and business partners from crime. |
| Email Interaction | Data on when emails from us are opened or clicked. | Legitimate interest in analyzing communication engagement. |
| Feedback/Support | Name, email, and any additional content provided when offering feedback or requesting support. | Legitimate interest in addressing feedback and providing support. |
| Mailing Lists | Identifying and contact details for mailing list subscribers. | Legitimate interest in communicating with unique visitors and understanding user behavior. |
| Mobile Devices | Information broadcast by your mobile device when visiting our websites. | Legitimate interest in identifying visitors and improving mobile interactions. |
| Supplier Relationship Management | Contact and business-related information (name, email, professional contact). | Legitimate interest in managing relationships with suppliers and fulfilling contracts. |
| Social Media Information | Data from social media plugins or related tools. | Legitimate interest in promoting our social media content. |
| Web Logs | Browser type, operating system, IP address, and click activity. | Legitimate interest in monitoring website visitors and network activity. |
2. How We Collect Your Personal Information
We gather personal information in several ways, including:
- Directly from You: When you use our services, attend events, engage with our websites, contact us, or provide feedback.
- Automatically via Cookies and Data Collection Technologies: When you browse our websites or click on our emails, certain data is collected through cookies and other tools.
- Offline Technologies: We may record customer service calls for quality assurance and use CCTV in our offices for security.
- From Third Parties: Information from partners, affiliates, data analytics providers, and publicly available sources.
3. How We Use Your Personal Information
We use your personal information for various purposes, including but not limited to:
- Providing services to your business or employer.
- Responding to support requests or job inquiries.
- Sending marketing materials.
- Complying with legal and contractual obligations.
- Preventing fraud and ensuring security.
- Conducting internal research and improving our services.
We may process your information for multiple reasons at once, based on consent, contractual needs, legal obligations, or legitimate business interests.
4. Disclosure of Your Personal Information
We may share your information under specific circumstances.
- With Affiliates: For business operations.
- During Business Transactions: As part of mergers, acquisitions, or similar activities.
- For Legal or Regulatory Requests: When required by law.
- To Third-Party Service Providers: To support business operations (website hosting, technical support).
- With Your Consent: For other uses not covered in this policy.
- SMS Consent: We will not be share, sell or disclose with any third party or any other individual, under any circumstances or any marketing proposes.
5. Data Security
We maintain reasonable safeguards to protect your information but cannot guarantee its absolute security. In the event of a security breach, we may notify you via electronic or written communication. If you create an account on our websites, it is your responsibility to safeguard your password.
6. Retention Period
We retain your personal information for as long as necessary to fulfill our business purposes, considering legal obligations and industry standards.
7. Your Rights Concerning Your Personal Information
Depending on your location, you may have rights to:
- Request access to your data.
- Request corrections or deletions.
- Revoke consent for processing.
- Opt-out of data sales or sharing (for California residents).
- Request data portability.
- Object to automated decision-making.
You may exercise these rights by contacting us via phone at +1 (609) 623-5499 or through our contact form.
8. Other Important Information
- International Data Transfers: We may transfer your data across borders to affiliates, applying appropriate safeguards.
- Third-Party Websites: We are not responsible for third-party privacy practices.
- Policy Changes: This policy may be updated periodically.
For more information, please contact us at info@synergent.net.
Last Revised: October 1, 2024
USA Office
5 Independence Way Ste 300 Princeton NJ 08540
India Office