Jira Ticketing System for Project Management: 13 Reasons Why

Jira Ticketing System for Project Management: 13 Reasons Why

Jira Ticketing System for Project Management: 13 Reasons Why

Gone are the days of painstakingly compiling a project plan in a clunky spreadsheet. Today’s project management software makes tracking projects a breeze. The tricky part is picking the right tool to use.

Atlassian’s Jira Ticketing System stands out among project management collaboration tools because it is trusted by over 194,000 customers worldwide, including Spotify, eBay, and Airbnb. Jira is unmatched in agile project management solutions.

Looking for a project management system but not sure what Jira is? We’ll now look at what Jira is used for, its top features, and whether it’s a good fit for you.

What is Jira Ticketing System?

A subscription-based project management tool that launched in 2002 as an issue-tracking platform for software developers.

It enables teams to efficiently track tasks and issues, collaborate on projects, effectively communicate to streamline workflow  and enhance productivity.

Jira’s ticketing system is one of its most popular features, allowing teams to create and manage issues or tickets throughout a project’s lifecycle. Each ticket contains specific information about the problem at hand, such as the priority level, status, and other relevant data. This makes it easy for team members to stay up-to-date on the status of each issue and communicate effectively to find solutions.

The Three Separate Package

It now comes in three different packages:

i. Jira Core: The core Jira project management platform.
ii. Jira Software: Provides all Jira Core functions, plus additional Agile features.
iii. Jira Service Desk: Intended for IT workers or other types of service desks. This guide will ignore Jira Service Desk as it is unrelated to project management.

Why use JIRA Ticketing software?

As I mentioned earlier, JIRA Ticketing software is one of the most popular testing tools used in Agile project management. Let us now find out why.

  1. JIRA is a platform-independent and multilingual program that may be used with various operating systems.
  2. JIRA workflows are simple to completely customize based on user needs.
  3. Cost-effective and user-friendly software testing tool.
  4. The Jira Ticketing Software allows users to easily debug complex errors.
  5. The JIRA enables users to track the progress of a project’s development over time.
  6. Jira can be a lifesaver in Help Desk support and customer representatives to create resolutions to keep track of bugs and tickets.
  7. JIRA is a useful tool in project management, requirement management, and task management.

Why is Jira so popular?

Jira was rated the most widely recommended Agile tool in the 2021 State of Agile Report.

And it is widely regarded and used as one of the finest project management systems available today for a variety of reasons. Below are the features that drive most organizations to use Jira.

1. Jira is intended for agile teams

It is built on Agile project management, which enables firms such as Microsoft and Google to update their products regularly rather than waiting years! Jira can be used for Scrum, Kanban, or a mix such as Scrumban. As you begin a new project, you will be asked to select between Kanban and Scrum; Jira will then create a board for your project.

2. Jira excels at project management

It is known as an issue-tracking software that can handle ongoing projects at any level. It allows greater visibility and communication between teams and departments by allowing you to keep track of all actions, including issues and their updates, personnel assigned, team comments, etc.

i. JQL: Jira’s customized query language allows you to filter issues based on criteria.
ii. Jira sidebar: Provides instant access to planning, releasing, tracking, and reporting.
iii. Flexible planning: Create tasks and stories from any screen.
iv. Drag and drop makes it simple to create sprints and epics in the backlog.

3. You can use colors to track time in Jira

It tracks the amount of time spent on each issue using three colors (blue, orange, and green) this data is accessible in the time tracking section.

  • The time estimated to resolve the issue is shown in blue.
  • The color orange represents the amount of time left to fix the issue.
  • Green shows the actual time spent on resolving the issue.

4. Jira has a plethora of search options

It makes it simple to locate what you’re looking for; for example, you can save specific filters to use again. Simple search, rapid search, export search, adjustable search results, advanced search, search status history, and refine searches are some of the search features available in Jira.

5. Jira reports are excellent

It has a plethora of reports available to provide project information throughout the lifecycle: pie chart reports, user workload reports, cumulative flow diagram reports, sprint reports, and burndown chart reports are just a few examples.

6. Jira works well with Jira add-ons

The abilities can be readily expanded and customized to perform in line with your specific needs. The Atlassian Marketplace’s 1,000+ Jira add-ons and plugins allow you to control every aspect of your project or product.

7. Jira works well with mobile apps

It includes native mobile apps for Android and iOS devices, allowing users to stay engaged regardless of where they are. Naturally, it also supports desktops!

8. Jira works well with other products

It connects with a variety of tools, including GitHub, Slack, Trello, Salesforce Sales Cloud, Balsamiq, Zendesk, Tempo, Atlassian Confluence, Gliffy, and Bitbucket.

9. Jira security ensures that work is organized

Security levels can be assigned to team members so that only they can work on specific tasks, such as bug tracking. Furthermore, the permission schemes allow you to create a set of permissions for every project; for example, components are typically set in such a way that only project administrators can edit them.

10. Jira’s road maps make it Easy

The roadmaps make it simple and easy to create, manage, and visualize epics. You may see the phases of your issues, what’s missing, and when some bugs are scheduled to be fixed. Roadmaps help plan stories across sprints, and if you’re looking for cross-project roadmaps, check this out.

11. Jira templates enable time savings

If you work on team-managed projects, you may easily create issues by using predefined templates for processes and tasks. You can also customize your own Jira issue and save it as a template to use again and again. This saves a lot of time and allows for automatic field pre-filling (otherwise a tedious process).

12. Jira dashboard is customizable

The Jira dashboard can be customized based on the view and the elements you want to see. The dashboard will often display apps and components that provide you with the ability to view the data you need to assist your team members in tracking the progress of their projects.

13. Jira is excellent for managing portfolios

Portfolio for Jira is a tool that works on top of Jira Software. The tool gives you an overview of all your pros etc. and the ability to organize work according to themes and initiatives (in a hierarchy) as well as the ability to organize work according to themes and initiatives (in a hierarchy), and plan work accordingly. This is for high-level capacity planning and scheduling.

Project Management using Jira

Jira Ticketing System provides a comprehensive suite of project management tools that include functionality for every project stage, from project creation to project execution and completion.

In terms of project management frameworks, Jira software excels at supporting scrum. This software is your best bet if your Agile team follows the scrum framework.

Jira’s extensive feature set and ability to extend those capabilities via its marketplace make it a comprehensive project management software solution, especially in software development. Jira software is free for teams of up to 10 individuals.

Pricing is then set on a per-user basis, based on the desired software features.


In conclusion, Jira Ticketing System is a reliable and efficient tool for project management. With its ticketing system, users can easily track tasks and issues, collaborate on projects, and communicate effectively, thereby streamlining workflow and enhancing productivity.

By leveraging the power of productivity apps, offshore hiring can become a streamlined and successful process that yields positive results for businesses of all sizes.

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